Shipping Policy

Thank you for shopping with Xtusimple. We’re committed to delivering your order quickly, safely, and efficiently.

Order Processing

• All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.

• You will receive another notification when your order has shipped.

Shipping Rates & Delivery Estimates

• Shipping charges for your order will be calculated and displayed at checkout.

• Estimated delivery times: 5–12 business days (may vary depending on destination).

• Expedited shipping options are available at an additional cost.

International Shipping

• We currently ship to most countries. Shipping costs and delivery times vary by location.

• Please note: international orders may be subject to import duties and taxes, which are the responsibility of the customer.

Order Tracking

• Once your order ships, you’ll receive a confirmation email with a tracking number to monitor your shipment.

Delays

• While we strive to deliver orders on time, shipping delays may occur due to weather, customs clearance, or other factors beyond our control.

Address Accuracy

• Please ensure that your shipping address is correct before placing your order. Xtusimple is not responsible for lost or undeliverable packages due to incorrect addresses.

For questions regarding shipping, please contact us at  support@xtusimple.com